Shipping, Exchanges & Returns, Warranty
All items purchased on www.studiojewellery.com.au are dispatched either the same or next working day from our Sydney facility. All orders come with a free Multisizer ring size measuring device that can be used for future orders.
Postage is free to all Australia with Australia Post.
For orders less than $29.95 Free standard postage, 3 to 7 working days delivery.
For orders $29.95+ Free Express Post with tracking provided. 2 to 3 working days delivery to most major Australian cities and major regional centers.
Exchanges & Returns
You can exchange or return unused items (except earrings) within 30 days of purchase (For purchases in November / December the exchange time frame is extended to Mid January for all orders to allow for gifting during Xmas)
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a ring sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
For all returns and exchanges the customer is responsible for the cost of sending the items back to us. Studio Jewellery will provide free shipping back out to the customer.
Items must be received here in "new perfect condition". Any items sent back insufficiently packaged including in just a bubble wrap envelope will not be accepted as the items will almost certainly be damaged and will no longer be considered in "new perfect condition".
Exchanges Form- Please fill out the exchange form here
Earrings: Please note there are no exchange or return on earrings for reasons of hygiene and for your protection.
For items purchased through www.studiojewellery.com.au
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage, breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased through other re-sellers and not off www.studiojewellery.com.au
Please take the item back to the place of purchase or enter into contact with the re-seller in regards to their return/warranty policy.