Shipping, Exchanges & Returns, Warranty
Shipping: Same day dispatch
All items are dispatched the same day from our Sydney facility with a cut off of 11am. We sometimes make a second dispatch later on in the day but this is not guaranteed. All orders come with a free Multisizer ring size measuring device that can be used for future orders.
Australia: Postage is free to all Australia with Australia Post.
For orders less than $29.95 Free standard postage, 3 to 5 days delivery.
For orders $29.95+ Free Express postage with tracking provided, 1 to 2 days delivery.
International: Postage is $7 or free for orders $70+
Studio Jewellery ships to the following countries via DHL from Sydney to your country then will be delivered by your local postal carrier with tracking provided.
New Zealand: 3-5 days delivery.
Asia: 5-10 days delivery.
Hong Kong, Japan, Singapore, Korea.
Western Europe: 5-10 days delivery
Austria, Belgium, Denmark, Finland, Germany, Iceland, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
USA and Canada: 5-10 days delivery
All international customers are responsible for any duties or taxes imposed by their own country if any. All orders have a correct invoice attached and cannot be altered by us to avoid taxes.
Exchanges & Returns
You can exchange or return unused items within 30 days of purchase for Australian customers and 60 days for International customers.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a ring sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
For all returns and exchanges the customer is responsible for the cost of sending the items back to us. Studio Jewellery will provide free shipping back out to the customer.
Items must be received here in "new perfect condition". Any items sent back insufficiently packaged including in just a bubble wrap envelope will not be accepted as the items will almost certainly be damaged and will no longer be considered in "new perfect condition".
Exchanges Form- Please fill out the exchange form here
For items purchased through www.studiojewellery.com.au
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage, breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased through other resellers and not off www.studiojewellery.com.au
Please take the item back to the place of purchase or enter into contact with the reseller in regards to their return/warranty policy.