Shipping, Exchanges & Returns, Warranty
Shipping: Same day dispatch
All items are dispatched the same day from our Sydney facility with a cut off of 11am. We sometimes make a second dispatch later on in the day but this is not guaranteed. All orders come with a free Multisizer ring size measuring device that can be used for future orders.
Australia: Postage is free to all Australia with Australia Post.
For orders less than $29.95 Free standard postage, 3 to 5 days delivery.
For orders $29.95+ Free Express postage with tracking provided, 1 to 2 days delivery.
International: Postage is $7 or free for orders $70+
Studio Jewellery ships to the following countries via DHL from Sydney to your country then will be delivered by your local postal carrier with tracking provided.
New Zealand: 3-5 days delivery.
Asia: 5-10 days delivery.
Hong Kong, Japan, Singapore, Korea.
Western Europe: 5-10 days delivery
Austria, Belgium, Denmark, Finland, Germany, Iceland, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
USA and Canada: 5-10 days delivery
All international customers are responsible for any duties or taxes imposed by their own country if any. All orders have a correct invoice attached and cannot be altered by us to avoid taxes.
Exchanges & Returns
You can exchange or return unused items within 30 days of purchase for Australian customers and 60 days for International customers.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a ring sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
It is a condition of return that Studio Jewellery must be contacted via email or contact form before sending an item back.
Instructions will be sent to you including how to package any returns. Items must be received here in "new perfect condition". Any items sent back insufficiently packaged including in just a bubble wrap envelope will not be accepted as the items will almost certainly be damaged and will no longer be considered in "new perfect condition".
For all returns and exchanges the customer is responsible for the cost of sending the items back to us. Studio Jewellery will provide free shipping back out to the customer.
If your purchased item has a manufacturing fault, you may return by arrangement within 60 days of delivery for a refund, exchange or store credit at your choice.
Please note that Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage, breakage or gradual changes in appearance due to normal wear, mishaps, careless handling or improper use.